IMPORTANT SUPPORT NOTE: Having difficulties receiving or downloading your mp3 order? Please read through the info on this page and then, if your question still isn’t answered, use our SUPPORT REQUEST FORM, or write directly to our support address: support@hypenterprises.com (be sure to include your name, the date of your order, your email address and what you ordered IN THE BODY OF YOUR MESSAGE so we can easily find it). Again, this is VERY IMPORTANT: do not contact 2CheckOut, do NOT call 2CheckOut, do NOT reply to your purchase receipt email if your problem involves receiving or downloading your order. 2CheckOut cannot help with this issue and they will only relay your support request to Lady Christine (which will delay our response). Slow down, follow the instructions on this site; this information is here to HELP YOU. All messages to the Hyp Enterprises SUPPORT address get flagged for prompt attention, SO USE IT. Any support requests sent to any other email address will land at the bottom of the queue (and Lady Christine receives lots of mail). Also, remember to include your complete info in the body of your support request: your name, date of your order, what you ordered, your email address, and the problem you are having. Making Lady Christine hunt down your order will delay Her response, so be thorough. Thanks.
Help Me to help you. If you read this information and follow the instructions, your order should be easy and smooth. If you ignore these instructions, you will likely encounter problems. Please these guidelines *before* you place your first order through this site:
1) Orders are filled instantly upon completion of payment verification. As your order is processed, you will be redirected to a secure download page that will also email download links to the address you provided in your order. (This may mean whatever email address your PayPal account uses by default.)
After you submit payment, you will be redirected to your download page *and* sent (automatically) an email message with your download links. [Enter your email address *carefully* and be sure to watch your spam or "bulk mail" folder for the message.] If your system prevents the redirect or if you leave the page before the transaction has finished processing, you will not reach the download page and will not be sent the download email. In that event, you will have to submit a support request and wait for Lady Christine to fill your order manually.
2) Watch your SPAM or BULK MAIL email folder:
Often orders going to YAHOO, COMCAST, HOTMAIL OR AOL ACCOUNTS get mistaken for spam. In Yahoo, they usually end up in the Yahoo “Bulk” mail folder. Likewise with replies to support requests from YAHOO or AOL ADDRESSES. Either disable your spam filter, or check your BULK MAIL FOLDER repeatedly after you place your order. If you just click to empty it, without checking the messages inside it, you probably just deleted your download email (or My reply to your support request). If I cannot reach you, I CANNOT deliver your mp3s or answer your support requests.
3) “MP3s” are downloadable files.
MP3s do NOT get sent to you via “snail mail” or “on a disk”.
4) Download links are good for *4 CLICKS* (and 4 days) only.
EVERY click counts, even if you didn’t successfully download the file. Read the instructions in your download email carefully, BEFORE you just start wildly clicking away, and don’t use a separate download program (just use your browser) that may open/stream the mp3 file instead of downloading it. This process is *easy*, IF you follow the instructions.
5) Download links automatically *EXPIRE* four (4) DAYS from the time they are issued.
Place your order when you will be available to download it within 4 days. Do NOT place an order immediately before you’re about to leave on vacation. Download links are good for only *4 days* from the time they are issued.
6) Orders are guaranteed for 2 weeks (that’s *14 days*) ONLY.
If you do not receive your order and/or are unable to download it, send us a Support Request IMMEDIATELY. After 14 days, your order will be closed. No exceptions. It is your responsibility to get your file downloaded and to make a back-up of it *immediately*. If you fail to do this within 14 days, you will not be sent a new link, nor will your order be refunded.
7) Order Support Information:
If you encounter problems with receiving or downloading your order, use our EMAIL SUPPORT FORM for the fastest response. Do NOT reply to your order receipt. The order receipt comes from 2CheckOut; they handle your credit card processing but they have nothing to do with sending you your download links. Please do NOT write to or call 2CheckOut for order support. They cannot help you. Instead, use this form to contact HG Order Support.
